Distance Sales Agreement

ARTICLE 1 - PARTIES

1.1- SELLER:
Title: { sellertitle }
Address: { selleraddress }
Phone: { sellerphone }
Fax : { saticifax }
E-mail: { sellermail }

1.2- BUYER:
Name/Surname/Title: { aliciad } { aliciasurname }
Address: { delivery address }
Phone: { alicitelefon }
E-mail: { buyermail }
Turkish Identity Number: { Tcid }

ARTICLE 2 - SUBJECT

The subject of this contract is the determination of the rights and obligations of the parties in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on the Principles and Procedures for the Implementation of Distance Contracts, regarding the sale and delivery of the product, the characteristics and sales price of which are specified below, which the BUYER ordered electronically from the SELLER's website razaq.com.tr.

ARTICLE 3 - PRODUCT SUBJECT TO THE CONTRACT

Date : { date }

{ productinformation }

Shipping Amount: { shipping }

The type and kind of products, quantity, brand/model, color and sales price are as stated above.

Payment method: { paymentdelayed }
Shipping address: { shippingaddress }
{ paymenttable }

ARTICLE 4 - GENERAL PROVISIONS

4.1- The BUYER declares that he/she has read and is informed about the basic characteristics of the contractual product, its sales price, payment method and preliminary information regarding delivery on the razaq.com.tr website and has given the necessary confirmation electronically.
4.2- The product subject to the contract is delivered to the BUYER or the person/organization at the address specified by him/her within the period specified in the preliminary information on the website, depending on the distance of the BUYER's place of residence for each product, provided that it does not exceed the legal 30-day period.
4.3- If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to whom the product is to be delivered does not accept the delivery.
4.4- The SELLER is responsible for delivering the product subject to the contract in a sound and complete manner, in accordance with the specifications specified in the order, and with warranty documents and user manuals, if any.
4.5- For the product to be delivered, a signed copy of this contract must be delivered to the SELLER and the payment must be made using the payment method chosen by the BUYER. If, for any reason, the product price is not paid or is cancelled in bank records, the SELLER is deemed to be released from its obligation to deliver the product.
4.6- If the relevant bank or financial institution fails to pay the price of the product to the SELLER due to the unfair or illegal use of the BUYER's credit card by unauthorized persons, not due to the BUYER's fault, after the delivery of the product, the product must be sent to the SELLER within 3 days, provided that it has been delivered to the BUYER. In this case, the shipping costs are the responsibility of the BUYER.
4.7- If the SELLER is unable to deliver the contracted product within the specified time due to force majeure or extraordinary circumstances such as adverse weather conditions or transportation interruptions, the SELLER is obligated to notify the BUYER. In such cases, the BUYER may exercise one of the following rights: cancel the order, replace the contracted product with a comparable product, if any, and/or postpone the delivery until the impeding condition is resolved. If the BUYER cancels the order, the amount paid will be refunded in cash and in one lump sum within 10 days.

ARTICLE 5 - RIGHT OF WITHDRAWAL

The BUYER has the right of withdrawal within 7 days from the delivery of the product subject to the contract to them or to the person/entity at the address they have specified. To exercise the right of withdrawal, the SELLER must be notified by fax, e-mail, or telephone within this period, and the product must not be used in accordance with the provisions of Article 6. In the event of exercising this right, a copy of the cargo delivery report certifying that the product delivered to a third party or the BUYER was sent to the SELLER, along with the original invoice, must be returned. The product price will be refunded to the BUYER within 7 days following the receipt of these documents. If the original invoice is not returned, VAT and any other legal obligations cannot be refunded. The shipping cost of the product returned due to the right of withdrawal will be covered by the SELLER.

ARTICLE 6 - PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

The exercise of the right of withdrawal is subject to the condition that the packaging of the product is unopened, undamaged and the product has not been used.

ARTICLE 7 - COMPETENT COURT

In the implementation of this contract, Consumer Arbitration Committees and Consumer Courts at the BUYER's or SELLER's place of residence are authorized up to the value declared by the Ministry of Industry and Trade.

If the order is placed, the BUYER is deemed to have accepted all the terms of this contract.

SALES PERSON
{ circlename }

BUYER
{ aliciad } { aliciasurname }

ARTICLE 8 – INVOICE INFORMATION

Name/Surname/Title
Address
Telephone
Fax
Email/username
Invoice delivery: The invoice will be delivered via e-mail after the order.

ARTICLE 9 – GENERAL PROVISIONS

9.1. The BUYER acknowledges, declares, and undertakes to have read and been informed of the basic characteristics, sales price, payment method, and preliminary delivery information regarding the product subject to the contract on the SELLER's website, and to have provided the necessary confirmation electronically. By electronically confirming the Preliminary Information, the BUYER acknowledges, declares, and undertakes to have obtained the address to be provided to the BUYER by the SELLER before the distance sales contract is established, the basic characteristics of the ordered products, the price of the products, including taxes, and payment and delivery information, all of which are accurate and complete.

9.2. Each product subject to this contract will be delivered to the BUYER or the person and/or organization at the address specified by the BUYER within the period specified in the preliminary information section of the website, depending on the distance from the BUYER's residence, provided that the legal period does not exceed 30 days. If the product cannot be delivered to the BUYER within this period, the BUYER reserves the right to terminate the contract.

9.3. SELLER accepts, declares and undertakes to deliver the product subject to the contract in full, in accordance with the qualifications specified in the order and with warranty documents, user manuals, and any necessary information and documents.

9.4. The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining his/her explicit approval before the expiration of the performance obligation arising from the contract.

9.5. The SELLER accepts, declares and undertakes that if it cannot fulfill its contractual obligations in the event that the fulfillment of the ordered product or service becomes impossible, it will notify the consumer in writing within 3 days from the date it becomes aware of this situation and will refund the total price to the BUYER within 14 days.

9.6. The BUYER accepts, declares and undertakes that he/she will confirm this contract electronically for the delivery of the contractual product, and that if the contractual product price is not paid and/or is cancelled in the bank records for any reason, the SELLER's obligation to deliver the contractual product will be terminated.

9.7. If the price of the product is not paid to the SELLER by the relevant bank or financial institution as a result of the unauthorized use of the BUYER's credit card by unauthorized persons after the delivery of the contractual product to the BUYER or to the person and/or organization at the address indicated by the BUYER, the BUYER accepts, declares and undertakes to return the product within 3 days, with the shipping costs being borne by the SELLER.

9.8. SELLER acknowledges, declares, and undertakes to notify BUYER if it is unable to deliver the product on time due to force majeure events that occur beyond the parties' will, are unforeseen, and prevent and/or delay the fulfillment of the parties' obligations. BUYER may request that the order be canceled, the product be replaced with a comparable product, and/or the delivery time be postponed.

9.9. SELLER may use the contact information (address, e-mail, telephone, etc.) entered by the BUYER on the site for marketing, notification and communication purposes.

9.10. The BUYER will inspect the product before accepting it; damaged or defective goods will not be accepted. The product is deemed to be intact upon receipt. If the right of withdrawal is to be exercised, the product must not be used.

9.11. If the BUYER and the credit card holder used in the order are not the same person or if a security breach is detected, the SELLER may request additional information/documentation. If this is not met, the SELLER reserves the right to cancel the order.

9.12. The BUYER accepts the accuracy of the information provided when registering, otherwise he/she is responsible for any damages that may arise.

9.13. BUYER agrees to comply with legal regulations while using the site.

9.14. The BUYER cannot use the site in a way that is against general morality, disrupts public order or is disturbing.

9.15. The site may contain links to third-party sites, the SELLER is not responsible for their content.

9.16. In case of non-compliance with the provisions of this contract, the BUYER is directly responsible.

ARTICLE 10 – RIGHT OF WITHDRAWAL

10.1. The BUYER may exercise the right of withdrawal within 14 days from the date of receipt of the product. The costs associated with the exercise of the right of withdrawal shall be borne by the SELLER.

10.2. In order to exercise the right of withdrawal, written notification must be made to the SELLER within 14 days via registered mail, fax or e-mail.

  • Original invoice (return invoice if corporate)

  • Return form

  • Product box, packaging, accessories

must be delivered in full.

The SELLER shall refund the amount within 10 days at the latest from the date of receipt of the notice of withdrawal.

ARTICLE 11 – PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

The right of withdrawal cannot be exercised for products that are prepared in accordance with the BUYER's request, are non-returnable, have been opened or used.

ARTICLE 12 – DEFAULT AND ITS LEGAL CONSEQUENCES

If the BUYER goes into default after making a payment by credit card, the provisions of the credit card agreement with his bank will apply and the BUYER will be responsible for any costs that may occur.

ARTICLE 13 – ENFORCEMENT

By confirming an order placed on the website, the BUYER is deemed to have accepted all terms of this agreement. The SELLER is responsible for making software adjustments on the website to ensure that the BUYER has read and accepted this agreement before the order is placed.

ARTICLE 14 – COMMUNICATION

For all requests and notifications regarding this contract, BUYER can contact info@razaq.com.tr You can reach the SELLER via the address.

SALES PERSON
{ circlename }

BUYER
{ aliciad } { aliciasurname }

DATE: { date }